Quality Management
From the customer’s wish to the finished product.
Always in focus: what our customers want. We continuously optimise processes, targets and measures — creating the basis for sustainable, high-quality product solutions.
The QM process
Six stages, one standard.
Clear responsibilities. Short routes. Dependable procedures. Every process step feeds seamlessly into the next — with no unnecessary interfaces or detours.
Requirements
Listen, analyse, derive.
Working closely with customers, suppliers and business partners, we combine ideas and experience with intensive market observation — the basis for new technologies.
Repair service
Three years' warranty on own brands.
Dependable service when it matters: in a service case, our service partner Sertronics gives you experienced technicians, a comprehensive spare parts supply and a technical archive built up over many years.
Product Management · R&D
Understand requirements. Develop solutions further.
Product management, sample testing and development ensure that customer requirements feed directly into our product development. Products are tested under realistic conditions, continuously improved and adapted to new market requirements.
Marketing and sales
Meeting expectations measurably.
Do you need support with marketing? We provide suitable content and materials for your sales channels.
Product sampling
Beyond EU standards.
Product safety is our highest priority. That is why we do not only follow the applicable EU directives and standards but also apply our own additional quality standards.
Quality management
Quality along the entire supply chain.
Regular supplier audits as well as internal and external quality inspections create clear standards for working with our suppliers and business partners. Our internal quality management ensures that current standards are continuously taken into account and processes are monitored reliably.
What counts for you
Planning certainty at every service level.
3 years
Warranty on all own brands
100 %
Controlled quality along the supply chain
≥ EU
Our own standards beyond the norm
1×/yr
Regular supplier audits
Quality you can rely on.
Three years’ warranty is not marketing.
Every production sample is comprehensively tested and documented in our test laboratory — to defined quality standards that can go beyond the legal requirements. That is how we make sure our products not only pass the test but also prove themselves reliably in daily use. Only once these requirements are met is the product released. For you that means dependable product quality, high operational reliability and fewer risks in daily use.
Questions?
Questions about quality management?
We will gladly show you how the test laboratory, sampling and supplier audits work together in practice.
